Returns and Exchanges

Need to Make a Return?

On behalf of Cinch and Cruel, thank you for choosing gear built for the long haul. We’re confident your new gear will earn a place in your daily lineup. If for any reason they’re not the perfect fit, we’re here to help. We gladly accept returns of unworn, unaltered merchandise within 30 days of receiving your order.

CLICK HERE TO START YOUR RETURN

Have questions? We can be reached at 866.545.7034 or CustomerService@cinchjeans.com. 

If you purchased at a retail location and have a problem with your product, please try to exchange it at the original retail location. If it is within a year of purchase and it is defective, please visit our warranty claim page. 

RETURNS POLICY

• Product must not show any evidence of wear and must be returned with all its original tags. 
• Items must be returned within 30 days of date received.
• A small return shipping fee of $11 will be deducted from your refund when a prepaid return label is issued by Cruel Denim. This fee is waived when you opt-in to checkout plus's free returns by paying a $3.98 fee.
• Original shipping and handling charges are non-refundable.
• From the time your item has been received in our warehouse, please allow up to 4 business days for your return to be processed. As soon as your return is received, inspected, and processed, you will receive a refund email confirmation. The refund will take up to an additional 4 business days to hit your account. 

Exclusions

Some products are not eligible for return or refund. These include:

• Items marked as Final Sale
• International orders
• Gift Cards
• Shipping Fees
• Customized or altered items
• Cruel may refuse a request for exchange or refund if, in Cruel's sole discretion, Cruel suspects fraudulent, abusive, or unlawful behavior.
• Restocking Fees

If you have any questions about warranty, exchanges our Customer Service team is standing by. Give us a call. Yep, a real human will be answering the phone Monday thru Friday from 8am-4pm MST, or write us a note.